Who we are
We’re Belong Interiors, an interior design studio in India working with homes across Kerala, Bengaluru and South India. In these terms, “we”, “us” and “Belong” mean Belong Interiors. “You” means the person using the Belong app or this website.
These terms cover the Belong app and this website. Our Privacy Policy explains how we handle your personal data. Your project agreement covers the design and building work on your home.
What the Belong app is for
The Belong app, at nest.belonginteriors.com, is a private space for the families whose homes we design and build. In it, you can follow progress and milestones, make decisions, review and accept quotes and agreements, send requests, report snags, check invoices and payments, and keep your home’s documents in one place.
The app helps us work together. It doesn’t replace talking to us, and you can always call your team too.
Your account and signing in
You sign in with a six-digit code we send to your email, or with Google if you choose. There are no passwords. To keep your account safe:
- each code works only once, and then expires. Never share a code with anyone, even someone who says they’re from Belong
- keep your email account (and your Google account, if you use it) secure, because it opens the app
- sign out on shared devices. If you think someone else has got in, use “Sign out of all devices” in Profile & settings and tell us straight away
- keep your name and contact details up to date
You must be 18 or over to use the app. If you sign up without an invitation, you’ll wait until our team approves your access.
Family access
Each home in the app has one or more owners. Owners approve decisions, quotes, agreements and handover. Family members can see the project and ask questions, but they can’t approve anything.
An owner, or our team, can invite family members by email or Indian mobile number. Invitations expire after 14 days. Everyone on the same home can see each other’s first names and roles.
- Owners are responsible for who they invite. Only invite people you’re happy to share your home’s project, photos and documents with.
- Please check that the people you invite are happy for you to share their email or number with us.
- To remove someone, ask our team. We can also remove anyone’s access when it’s needed, for example if an invitation went to the wrong person.
Approving quotes and agreements
When we issue a quote or agreement, an owner can review it in the app. Then you either accept it, with a clear confirmation step, or ask for changes with a note.
- Read the whole version first. You’re responding to the exact version shown, including the work, price, payment stages and warranties it sets out.
- Accepting is agreeing. Accepting in the app is how you agree to that version.
- Only owners can accept. Family members can read along and ask questions.
- We keep a record. We note who responded, when, which version, and any note you added.
- Not sure? Ask first. If anything is unclear or wrong, ask for changes instead of accepting.
Owners also respond to design decisions and sign off handover in the app. We rely on those responses to move your project forward, so please give them the same care.
Your project agreement governs the work on your home. If it says something different from these terms about your project, the agreement wins.
Payments
You pay outside the app, by bank transfer or UPI, to the details printed on the invoice we issue. The app never collects card, bank or UPI credentials.
- We will never ask for your card number, OTP, UPI PIN or password through the app.
- If payment details ever look different from what you expect, don’t pay. Call your Belong team first.
- Once we’ve verified a payment, we record it. The app then shows your invoice totals, verified receipts and balance. Because we check first, a payment can take a little while to appear.
Prices and payment stages are set out in your quote and project agreement, not in these terms.
Your photos and messages
You can add messages, photos and PDFs to requests and snag reports.
- It stays yours. You keep ownership of what you upload.
- You let us use it for your project. You give Belong permission to store it and use it to deliver and support your project.
- Share only what you’re allowed to. By uploading something, you confirm you have the right to share it.
- Leave out what isn’t needed. Don’t upload anything unlawful, or other people’s sensitive details. Avoid photographing people, especially children.
Our designs, drawings and documents are made for your home, and you can use them for your project. Your project agreement sets out who owns the designs.
Using the app fairly
Please use the app for your home and nothing else. Don’t:
- misuse the app, or try to reach accounts, homes or data that aren’t yours
- copy or scrape its content with automated tools
- probe, scan or test its security, or try to get around its limits
- pretend to be someone else
- harass, threaten or abuse our team, the people working on your home, or anyone else
- send spam, or upload malware or anything else harmful
If you think you’ve found a security problem, please tell us at hello@belonginteriors.com.
Availability
The Belong app is free to use. We provide it “as is”. We work to keep it running well, but we can’t promise it will always be available or free of errors.
We may change, add or pause features, and sometimes we take the app offline for planned maintenance. Where we reasonably can, we’ll tell you first.
The app is not an emergency service. For anything urgent about safety on site, call your site supervisor. In an emergency, call 112.
Our responsibility
To the extent Indian law allows, we are not liable for:
- indirect or consequential losses, such as lost income or opportunities
- losses caused by the app being unavailable, slow or interrupted
Nothing in these terms limits any liability that the law doesn’t allow us to limit, including under the Consumer Protection Act, 2019. Your rights about the work on your home, such as warranties, are set out in your project agreement.
Stopping or suspending access
You can stop using the app at any time. To close your account, use “Delete my account” in Profile & settings, or email hello@belonginteriors.com. Our Privacy Policy explains what we delete and what the law makes us keep.
We may suspend or remove access if someone misuses the app or breaks these terms, or when a project has ended. We’ll give notice where it’s reasonable to. Closing an account doesn’t cancel your project agreement, or anything either of us owes under it.
Changes to these terms
We may update these terms as the app changes. When we do, we’ll update this page and the date at the top. If a change matters, we’ll also flag it in the app. The new version applies from the date at the top.
Governing law
These terms are governed by the laws of India. The courts at Kochi, Kerala have jurisdiction over any dispute about them. This doesn’t take away any right the law gives you to bring a consumer complaint where you live.
Questions and complaints
If something isn’t right, please tell us. We’d like the chance to fix it. For a formal complaint, write to the Grievance Officer, Belong Interiors, at hello@belonginteriors.com. We will acknowledge your complaint and respond within the time the law requires.
For privacy complaints, see Questions and complaints in our Privacy Policy.
Contact us
Questions about these terms? Email hello@belonginteriors.com, or ask your project team through a request in the Belong app.